Reference

How bigwplay Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us when you create an account, fund your wallet via PayPal, Venmo, or Play+, and use our lobby in eligible states.

Account data kept securePayPal, Venmo, Play+ transaction privacyState-law compliant collectionYour right to access or delete dataNo data sold to third parties
bigwplay How bigwplay Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We use SSL encryption on every page and every API call so data moving between your device and our servers stays protected. Account passwords are hashed before storage — nobody on our team can read your password in plain text. We review data retention schedules regularly and delete account records that are no longer required for legal or operational purposes. If you close your account, we retain only what applicable state law requires us to keep, and we delete the rest on a rolling schedule.

SSL Encryption

Every connection between your browser or app and our platform is encrypted. That covers login, wallet actions like PayPal or Venmo deposits, and game-session data.

Cookie Controls

We use functional cookies to keep your session active and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel in your account.

Data Retention Limits

We keep your account data only as long as needed to operate your account or meet state-law requirements. Closed accounts are purged on a scheduled basis after the mandatory retention window.

Access Request Process

Submit a data access or correction request through live chat, email, or the in-app help form. We verify your identity before releasing any account information to protect you.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review what we hold, request a correction, or ask us to delete your account data, our support team handles all three. Reach out through live chat inside your account dashboard, send an email to our privacy address, or use the in-app help form on mobile. We aim to acknowledge every data request within two business days and resolve it within the timeframe required by the applicable state law where you registered.

Team online

Live Chat

Open live chat from your account dashboard on any device. It connects you directly to the team that handles data requests and account privacy questions.

Email Support

Send your data access or deletion request by email. Include the account email address you registered with so we can locate your records quickly.

In-App Help Form

Tap the help icon inside the mobile app, select Privacy Request, and fill out the short form. We route those submissions directly to the privacy team.

Common Questions About Your Privacy at bigwplay

The questions below cover what we hold, how long we keep it, and what you can do about it. If something here does not answer your specific situation, live chat is the fastest path to a straight answer from our team.

We collect your name, email, date of birth, and identity documents needed to verify your account under state law. Payment method details like PayPal or Venmo are handled by the payment processor, not stored on our end.

We do not sell or rent your data. We share only what is necessary with service partners — payment processors, identity verifiers — who are contractually required to protect it the same way we do.

Open live chat or send us an email with your registered account address and ask for a data access request. We verify your identity first, then provide a summary of what we hold within the applicable legal timeframe.

Yes. Submit a deletion request through live chat or the in-app help form. We delete what state law allows us to remove; some records must be retained for a set period by applicable regulations before deletion.

We use functional cookies to keep your session running and analytics cookies to see how the lobby is used. You can update your cookie preferences any time from the settings panel in your account.

Yes. When you use PayPal, Venmo, or Play+ we receive only a transaction reference or confirmation token. Full payment credentials stay with the processor; our policy covers how we store and use that reference data.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.